HAVE YOUR SAY: Have you struggled getting to see your GP face-to-face?
FACE TO FACE: GPs have reacted with fury to Government plans to name and shame them over access to care, as the Health Secretary failed to address the profession at its annual conference.
The head of the Royal College of GPs (RCGP) said medics had recently come under attack from some politicians and sections of the media, which he branded “abuse”, adding it was ” demoralising and indefensible”.
England’s chief medical officer, Professor Chris Whitty, also told delegates attending the RCGP conference in Liverpool that the topic of face-to-face appointments had “got rather more heat than it needs”, although he suggested there could be more in-person consultations.
However, he urged GPs to effectively ignore negative press, saying: “I would stick to the advice that is an old saying but it’s completely right, which is never worry about criticism from somebody you wouldn’t take advice from.”
He told GPs they are “outstanding”, adding: “I’m massively admiring of what all you have done, and continue to do, in the biggest public health challenge in our professional careers.”
Professor Martin Marshall, head of the RCGP, told delegates that GPs had worked tirelessly to support patients through the pandemic, and are now helping all those with conditions such as long Covid as well as patients on long NHS waiting lists.
He said GPs have found themselves at the centre of a “public storm over face-to-face appointments”.
Prof Marshall added: “The malicious criticism of the profession by certain sections of the media and by some politicians as a result of the shift towards remote working – introduced to keep our patients and our team safe and keep the service operating – has been the worst that I can remember in over 30 years as a GP.
“This widespread vilification of hard working GPs and our teams is unfair, it’s demoralising and it’s indefensible.
“No-one working in general practice deserves this abuse.”
Prof Marshall criticised the move announced by Health Secretary Sajid Javid, adding: “The so-called support package for general practice in England announced this morning is most definitely not the answer to the challenges that we face in providing high quality care for our patients.
“Calling today’s announcement a missed opportunity would be the understatement of the century.”
It comes as long waits in A&E have risen to their worst level since records began.
Some have argued that lack of access to GPs is a factor in growing pressures on A&Es.
Earlier, Dr Michael Mulholland, vice chair for professional development at the RCGP, told the college’s annual conference there had been a “change” to the line-up for the meeting and Mr Javid would not be addressing GPs.
To laughter from the audience, he said: “Unfortunately we do have one change to the programme. The Secretary of State for Health for England is unable to join us today either in person or by video link.
“This is because, and I need to get this right, he had to ‘clear his diary to ensure he can fight for the NHS in the spending review, or be anywhere else you may have seen or heard him this morning’.”
Under the new plans, GP surgeries that fail to provide an appropriate level of “access” will be named and shamed in league tables as patients are given a new right to demand face-to-face appointments.
The NHS is ploughing millions of pounds into a new package of measures aimed at improving access to GPs, but practices which fail to provide an “appropriate” level of face-to-face appointments will not be eligible for the new funding.
NHS England said the measures, including a £250 million winter access fund, will enable GP practices to improve availability and increase the number of face-to-face appointments and same-day care.
The new investment will fund locums as well as support for GPs from other health professionals such as physiotherapists and podiatrists.
The NHS said GP practices must “respect preferences for face-to-face care unless there are good clinical reasons to the contrary”.
Local health systems will also be given some freedom to determine how to tackle access problems, which could include “walk-in consultations”.
Speaking to the RCGP conference in person, Prof Whitty said that, pre-pandemic, the NHS should have actually been doing more remote consultations than it was.
However, he said “the pendulum” will now “need to come back to a point that isn’t quite out where it wasn’t in the middle of Covid, nor is it where it was in August 2019”.
He added: “I don’t think it’s settled at the right point yet and the right point, in a sense, is where you optimise what works best for patients and what works best for the medical provision that is there.
“We as a profession have got to have a debate with the public who we serve and work out what is the right place for that, but also recognising that what we’re trying to do is to use the resources we’ve got in the best way we can and also recognising that, for many patients, a telemedicine solution is a better solution, including, for example,… mental health, some people actually prefer a more distant relationship and there are a variety of other ones.”
He said the issue should not be allowed to be “driven by a public discourse”, though it is “quite reasonable” for politicians to make comment on it.
Elsewhere, the British Medical Association (BMA) has condemned the Government plans, with General Practitioners Committee chairman Dr Richard Vautrey saying: “GPs across England will be truly horrified that this is being presented as a lifeline to general practice, when in reality it could sink the ship altogether.”
The RCGP has also called on the Government to fulfil its manifesto pledge of an additional 6,000 GPs and 26,000 other primary care professionals in the workforce by 2024 – a target that is highly likely to be missed.
TV doctor and GP Rosemary Leonard accused the Health Secretary of “stirring up anti-GP rhetoric”, adding there are not enough locums to employ to plug the gaps.
Speaking earlier on Sky News, Mr Javid said providing “more data, more transparency” would help drive up standards at GP practices across the country.
“It is important that patients have this information because I want to see a levelling up of healthcare throughout the country.
“We do need to understand what the differences are in healthcare provision across the country.
“This whole package today is about support. This is all about helping GPs so that they can do what they do best, which is seeing their patients.”
Later, during a visit to the Vale Medical Centre in Forest Hill, south-east London surgery, Mr Javid praised staff for their “amazing work”.
He added: “It has been a testing time for health care in this country. It’s hard to imagine how it could be more of a challenge than that. So thank you for what you’ve done, what everyone is continuing to do.”
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